Every new organization on Sharqey starts with a free 14-day trial, so you can try the service before paying. If a paid subscription still isn't right for you, this policy explains how to get your money back.
You can request a full refund within 14 days of any payment for a Sharqey subscription, no questions asked. This covers the first purchase, annual renewals, and charges for seats added during a subscription period. When a payment is refunded, the subscription it paid for is cancelled, or the added seats are removed.
After 14 days, payments are non-refundable, except where the law requires otherwise. You can cancel a subscription at any time; it stays active until the end of the period you already paid for and does not renew.
If you are a consumer in the European Union, you have a statutory right to withdraw from the purchase within 14 days without giving a reason. Our 14-day refund above meets or exceeds this right: you get the full amount back, even if you have already used the service during that time.
Payments on the web are processed by Paddle.com, our reseller and Merchant of Record, so refunds are issued by Paddle to the original payment method. To request one, either:
Refunds are usually processed within 5 business days. Depending on your bank or card issuer, it can take a few more days for the money to appear on your statement.
If you ever buy a subscription inside the iOS or Android app, the payment is made to Apple or Google, and refunds are handled by them under their own policies. Request a refund at reportaproblem.apple.com or in Google Play. We cannot issue refunds for these purchases.
Licenses for self-hosted Sharqey servers bought under a separate agreement are refunded as set out in that agreement.
Write to [email protected]. See also our Terms of Service.