Write to [email protected] with questions, bug reports or access requests. Describe the app and version you use (web, browser extension, desktop, iOS, Android or CLI). Never send us passwords, private keys or recovery codes: we will never ask for them.
Your secrets are encrypted with keys only you and your team hold, so we cannot decrypt or restore them for you. If you lost your device or key, use the recovery option you set up in Settings, or ask an administrator of your organization to remove you and invite you again.
Payments on the web are processed by Paddle.com, our reseller and Merchant of Record. To download an invoice, update your payment method or cancel a subscription, use the link in your Paddle receipt email or find your order at paddle.net. You can get a full refund within 14 days of any payment: see the Refund Policy, or write to us and we'll sort it out.